Privacy Policy

DESIRO LLC ("DESIRO", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and, where applicable, the EU General Data Protection Regulation (GDPR).

By accessing our website or engaging with our services you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services immediately.

We collect the following categories of personal data:

• Identity Data: full name, company name, job title.
• Contact Data: email address, phone number, mailing address.
• Business Data: trade licence, company registration, VAT number (where relevant for onboarding).
• Technical Data: IP address, browser type and version, time zone, operating system, device identifiers, pages visited, and referral URLs collected via cookies and analytics tools.
• Communications Data: content of emails, enquiry forms, and support messages you send us.
• Financial Data: billing information processed via third-party payment processors. We do not store full card numbers on our servers.

We use your personal data only for legitimate business purposes, including:

• Providing and administering our services (TikTok LIVE creator network, digital marketing, and verified ad account management).
• Communicating with you about your account, campaigns, or enquiries.
• Processing payments and issuing invoices.
• Complying with legal obligations and regulatory requirements.
• Improving our website, products, and marketing materials using aggregated analytics.
• Sending service-related updates and, where you have opted in, marketing communications.

We process personal data under the following legal bases:

• Contract performance: processing necessary to deliver the services you have engaged us for.
• Legitimate interests: operating our business, fraud prevention, and improving our services.
• Consent: where you have explicitly agreed, such as subscribing to marketing emails.
• Legal obligation: compliance with applicable UAE, UK, EU, and other laws.

We do not sell, rent, or trade your personal information. We may share data with trusted third parties solely to operate our services:

• Advertising platforms (Meta, Google, TikTok, Snapchat, LinkedIn, X) to manage campaign accounts on your behalf.
• Payment processors and accounting software providers.
• Cloud hosting and CRM service providers operating under strict data-processing agreements.
• Professional advisors (legal, accounting) bound by confidentiality obligations.
• Regulatory or government bodies where required by law.

DESIRO operates from the UAE with clients and team members in Saudi Arabia, Pakistan, and the United Kingdom. Your data may be transferred to and processed in these jurisdictions. Where transfers occur outside an adequate-protection country, we implement appropriate safeguards (contractual clauses, standard contractual clauses for EU data subjects) to protect your information.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Client records are typically retained for seven (7) years following the end of our engagement to comply with UAE commercial law. Marketing consent records are retained until you withdraw consent.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data (subject to legal retention obligations).
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time (this does not affect prior lawful processing).

To exercise any of these rights, email us at info@desiro.agency. We will respond within 30 days.

We implement technical and organisational measures — including encryption in transit (TLS), access controls, and regular security reviews — to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No transmission over the internet is 100% secure; if you believe your data has been compromised, contact us immediately.

Our website may contain links to third-party sites including advertising platforms and social media networks. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Our services are intended for business clients and individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website or, where appropriate, by email. The date at the top of this policy indicates when it was last revised.

For privacy-related enquiries or complaints, please contact: